Post by account_disabled on Feb 17, 2024 1:59:51 GMT -5
If you want to grow your business, it’s important to find the right people in charge — especially when you need them most . It’s no secret that airlines have a bad reputation when it comes to customer service , which is what inspired this blog post. Airline employees work in high-stress environments and must become skilled problem solvers.
With all the protocols and policies enforced by airports, it’s no New Zealand Mobile Number List surprise that some companies are bound to make mistakes. That's exactly what happened at American Airlines when a flight attendant asked a passenger to get off the plane. The passenger was carrying a $ 30,000 cello that was apparently " too big " for the plane . So she was asked to board another plane and leave an hour later. But the crew on that plane wouldn't let her board, and she was soon surrounded by airport police because staff thought she was " incomprehensible . The airline's policy did allow for the instrument and she would have been able to fly on the original plane.
How would I handle this situation? This situation illustrates why having a dedicated CSM leaders are so important. If your company has many policies, protocols, and rules, your employees should know each one by heart. If not, you should at least have a manager who can serve as an immediate resource whenever such disputes arise.
With all the protocols and policies enforced by airports, it’s no New Zealand Mobile Number List surprise that some companies are bound to make mistakes. That's exactly what happened at American Airlines when a flight attendant asked a passenger to get off the plane. The passenger was carrying a $ 30,000 cello that was apparently " too big " for the plane . So she was asked to board another plane and leave an hour later. But the crew on that plane wouldn't let her board, and she was soon surrounded by airport police because staff thought she was " incomprehensible . The airline's policy did allow for the instrument and she would have been able to fly on the original plane.
How would I handle this situation? This situation illustrates why having a dedicated CSM leaders are so important. If your company has many policies, protocols, and rules, your employees should know each one by heart. If not, you should at least have a manager who can serve as an immediate resource whenever such disputes arise.